At D’Keera Jewels, we strive to ensure your complete satisfaction with every purchase. Our return policy is designed to provide you with peace of mind and flexibility when shopping for our exquisite real diamond jewelry. Please review the following guidelines for returns and exchanges:

1. Eligibility for Returns:

• Items eligible for return must be in their original, unused condition and accompanied by the original purchase receipt, certificates, and packaging.
• Custom-made, engraved, or personalized items are not eligible for return.
• Items showing signs of wear, alteration, or damage are not eligible for return.

2. Return Period:

• You may return your item within 30 days from the date of delivery for a full refund or exchange.
• Returns received after the 30-day period will not be accepted.

3. Return Process:

• To initiate a return, please contact our customer service team at info@dkeera.com or +91 90999 89596  within the 30-day return period.
• Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
• Ensure the RAN is clearly marked on the outside of the return package. Returns without a RAN will not be accepted.

4. Shipping and Handling:

• Customers are responsible for the cost of return shipping and insurance. We recommend using a trackable shipping method and insuring the package for the full purchase value.
• D’Keera Jewels is not responsible for lost or damaged return shipments.

5. Inspection and Refund:

• Upon receipt of your return, our quality assurance team will inspect the item to ensure it meets our return eligibility criteria.
• If the item passes inspection, a refund will be issued to the original payment method within 7-10 business days.
• If the item does not meet the return criteria, it will be returned to you, and no refund will be issued.

6. Exchanges:

• If you wish to exchange an item, please follow the return process outlined above and specify your exchange preference when contacting customer service.
• Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued.

7. Non-Returnable Items:

• Custom-made, engraved, or personalized items.
• Items purchased on final sale or clearance.

8. Additional Information:

• For any questions or concerns regarding our return policy, please contact our customer service team at info@dkeera.com or +91 90999 89596.
• We are committed to providing exceptional customer service and ensuring your shopping experience with D’Keera Jewels is nothing short of extraordinary.

Thank you for choosing D’Keera Jewels. We appreciate your trust and look forward to serving you with our exquisite collection of real diamond jewelry.